At Best Western PLUS Osoyoos Hotel & Suites, maintaining a clean, safe and welcoming environment isn’t just a promise, it’s a standard. From daily sanitization of high-touch areas to rigorous staff training and eco-friendly cleaning practices, our dedicated team works behind the scenes so you can enjoy your stay with confidence and comfort.
General Cleaning Procedures
Each floor is cleaned daily, with additional deep cleaning performed regularly. Our daily cleaning schedule includes routine tasks such as dusting, vacuuming, and sanitizing high-touch surfaces in guest rooms and common areas. The deep cleaning schedule ensures that carpets, upholstery, and other easily-overlooked areas receive the thorough attention they need. Specific cleaning duties are assigned to individual staff members, who are responsible for maintaining their designated areas. We use effective cleaning products and equipment that meet stringent sanitary and cleanliness standards.
Public Areas Cleaning Protocol
Public areas, including the lobby, elevators, hallways, restrooms, and recreational facilities, are cleaned frequently to maintain a safe and welcoming environment for our guests. We use EPA-approved disinfectants to sanitize high-touch surfaces such as door handles, handrails, and elevator buttons throughout the day.
Restrooms receive special attention, with regular cleaning, ample soap, and conveniently placed hand sanitizer to ensure exceptional hygiene and cleanliness.
Carpets are vacuumed regularly, and high-contact areas such as the front desk, lobby furnishings, and door knobs are sanitized often.
We also clean and disinfect our fitness centre, swimming pool, and business centre regularly to maintain high standards of hygiene and safety.
Food & Beverage Areas Cleaning Protocol
Cleanliness is essential in all food and beverage areas to prevent contamination and ensure food safety. Our restaurant, kitchen, buffet stations, and room service operations follow strict cleaning protocols in accordance with local health regulations. Surfaces, utensils, and equipment are sanitized regularly, and food waste is properly disposed of. Staff members follow rigorous hand-washing and hygiene practices and receive ongoing training to uphold the highest standards of food safety and cleanliness.
Laundry and Linen Protocol
Clean linens and towels are essential to our guests’ comfort and hygiene. All linens are washed using commercial-grade detergents and sanitizers to remove stains and eliminate germs. After a thorough inspection and quality control process, the freshly cleaned items are neatly folded and stored in designated areas. Every step of our laundry process is designed to maintain the highest standards of hygiene, ensuring that guests receive fresh, sanitized linens throughout their stay. Linens are stored in a clean, secure environment to keep them protected and ready for use.
Staff Training & Compliance
Our staff receive comprehensive training in cleanliness procedures and hygiene standards to ensure they have the knowledge and skills needed to maintain a clean, safe environment. Training covers proper cleaning techniques, the correct use of cleaning products, and full compliance with local and national health regulations.
To uphold these high standards, staff performance is regularly evaluated, and additional training is provided whenever improvement is needed. By investing in thorough and ongoing education, we ensure every team member consistently follows our cleanliness protocols and maintains the quality our guests expect.
Sustainability Initiatives
At Best Western PLUS Osoyoos Hotel & Suites, we believe true cleanliness goes hand in hand with care for the environment. Along with maintaining the highest hygiene standards, we’re committed to using sustainable practices that reduce our environmental impact. Our team uses energy-efficient equipment and approved eco-friendly cleaning products, including biodegradable solutions that are both safe and effective.
By integrating green practices into our daily operations, we help conserve energy and water while keeping our spaces spotless. It’s all part of our commitment to providing guests with a clean, comfortable stay, while doing our part to protect the environment for future generations.
